Quality Assurance Program

 

 

In an effort to assure our clients the highest quality of excellence, we instituted a Quality Assurance Program that allows us to conduct on site visits and assess the working environment, assess the professionalism of the employees, rank the management and supervisory staff, conduct needs analyses of employees, and also conduct a customer service ranking and assessment. We also guarantee all of our personnel staff and services and we conduct our QA Program to maintain professional appearance, excellent products and services and we ensure that our duties are performed to the highest standards, and our clients receive the optimal service. With a “check and balance” system in place we hope to increase accountability, lessen oversights, and optimize performance and excellence for each and every client. We exercise the following focus on Quality:

  • Training
  • Audits
  • Validation
  • Review
  • Client’s Needs
  • Standard Operating Procedures
  • Risk Management
  • Effectiveness
  • Checking & Corrective Actions
  • Implementation & Operation
  • Continual Improvement
  • Management Review
  • Communication